Questions fréquentes / (FAQ)

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Questions fréquentes

AppJobber is a crowd-sourcing platform that collects commercial data fast and cost-effective. Customers ask our users to do certain micro-jobbing tasks e.g. to check the placement of their products at stores or to find out if merchandising is placed in compliance with the guidelines.

In return, the so-called jobbers (aka the users of the appJobber app) have the possibility to easily earn money by executing small jobs on their smartphones.

To become one of our customers please contact us via email at sales@appjobber.de or per phone +40 6151 62915 10. We will be happy to assist you.

Jobbers have to be of age and own a functional Android- or iOS smartphone. There are no further requirements.

1. Download the app via GooglePlay or the App Store.

2. Use the app or our website www.appjobber.de to register with a valid email address. Confirm the registration afterwards.

3. Accept and complete jobs.

Downloading and using the appJobber app ist completely free. Jobbers receive the full reward stated in the job description.

Attention: PayPal charges a fee with every payout. Please direct further questions directly to Paypal.

A bank transfer is not subject to any additional fees.

Customers receive a fully customised offer for their commission of jobs that varies depending on complexity and size of the project. Ask us now about an unbinding offer via sales@appjobber.de.

Jobs are available all over Europe. The map shows all available jobs in your proximity. By moving the map you can search other cities/ regions for jobs. Another possibility is using the search function to look for a city.

Important: Jobs can only be seen and completed in countries that use the same currency as the country of residence stated in your account.

Example: An account that’s registered in Germany can complete jobs in Germany, Austria or Spain but not in the UK or Switzerland.

We do not collect any personal data unless its is required for a specific job. Any information you may then provide will be voluntary and only serves as a way to qualify for further jobs. These jobs are usually directed at specific target groups or require further information for logistical reasons (e.g. if we want to send packages filled with merchandising material to jobbers).

All data collected by appJobber is anonymous.

Personal data will not be passed on to third parties.

You can request a new password via https://appjobber.com/login/request_password at any time.

Attention: Should you have requested to not receive any emails from us, you will also not receive an email with your new password. In this case you will have to send us a mail to support@appjobber.de giving us permission to send you emails again.

Notification preferences can be changed by logging in on www.appjobber.de, opening the menu “notifications” and adding or deleting the check marks to your liking.

You can always delete your account via “delete account” on your profile page on www.appjobber.de.

Attention: We may request a further confirmation of the deletion via email if there is money left on your account or if there are any other unresolved matters.

Notice: We will miss you!

Jobs

1. normal jobs

2. Scouting jobs

Normal jobs usually revolve around taking photos of certain objects at fixed coordinates. Occasionally you will have to answer some additional questions or visit certain waypoints. You can see normal jobs as pins on your map.

Example: “Visit the stated location and take photos of the poster showing the following motive.” Or “Visit the following supermarket, look for the following products and take photos of them. Additionally rate the visibility of the products and the friendliness of the employees.”

Scouting jobs do not, unlike normal jobs, have fixed coordinates and are therefore not bound to a certain location. Instead they can be completed either from home (surveys) or by collecting relevant information about a specified area.

Example: “Notify us about recently opened restaurants in your area.” or “Take part in our survey about the topic sports.”

There are two ways to find normal jobs in the appJobber app (download for free via GooglePlay or the AppStore).

1. After opening the app you can see jobs in your proximity as pins on the map. Move and refresh the map to look for jobs available in different areas.

2. By clicking on the list symbol you can see all available jobs in your area displayed as a list.

Hint: To receive instant notifications about the availability of new jobs we recommend subscribing to our newsletter and to our email and push job alerts.

Android: By changing the tab to “scouting jobs” you can see all scouting jobs that are available right now.

iOS: By clicking on the looking glass symbol in the top right corner you can see the available scouting jobs.

A star indicates that this job is new and could therefore be especially interesting for you.

The color of the markers (or pins) depends on the value of the job’s reward and is supposed to give you an easy overview about especially rewarding jobs.

Android:

1€ jobs are presented in green.

2€ jobs are presented in blue.

3-4€ jobs are presented in purple.

5-9€ jobs are presented in orange.

10€+ jobs are presented in red.

IOS:

1€ jobs are presented in green.

2-4€ jobs are presented in yellow.

5-10€ jobs are presented in red.

Accepted jobs are presented in grey.

Some jobs can only be completed when you are of age. For this we need an age verification. Since we are not legally allowed to ask for pictures of your ID card, we have to fall back on your driving licence. However, every valid photo ID is acceptable.

No, you can use the appJobber without uploading any sort of photo ID. However, some jobs will not be available without an age verification.

You can upload any other valid photo ID as long as name and age are clearly visible.

Execution of jobs

Usually, it is the jobber's task to collect information related to specific locations. This can be done in different specific ways e.g. by taking photos, writing descriptions, sending GPS positions or visiting waypoints.

After clicking on the pin on your map a short description of the job will be shown. By clicking on “help” or “instruction” this description will be expanded. The tab “tasks” shows which tasks have to be completed for this job while the tab “map” shows which waypoints have to be visited.

A click on the button “accept job” will reserve the job for 3 hours, meaning no other jobber can accept this job in the meantime. Below the reward you can see for how much longer the job will be reserved for you.

After completing all tasks (see question 2.13) the job can be uploaded. Jobs can be cancelled at any time in the menu in the top right corner.

While taking photos in outlets may not be illegal it is still usually frowned upon by the owners. To keep your job as easy as possible you should keep these things in mind:

- unobtrusive behaviour in order to not attract unnecessary attention

- always stay friendly

- do not interfere with the employee's work

A lot of jobs revolve around mystery shopping or mystery checking. For these tasks it is important to our customer that the staff does not notice that certain things are being checked. In this case it is preferable if you take the photos discreetly.

On the contrary, some jobs require an introduction to the store employees. For this you can usually download a permit in the job description.

If the employees have further inquiries, you can direct them to us by giving them our email address or our phone number.

Should a staff member approach you or should it be stated in the job description that you have to report to the store manager before executing your job, you may explain that you are there on behalf of the crowdsourcing platform appJobber. If there are further inquiries you can give our address to the person on site.

While it is legal to take photos without the intention to publish them, some stores have specific house rules. Signs or personnel stating that taking photos is not allowed must be respected.

In this case you can upload the result and comment accordingly.

Always be aware of your surroundings and pay attention so that you don’t endanger others or yourself. Never disturb the road traffic. It can therefore be necessary and recommendable to be patient and wait until road traffic has subsided. If a job is impossible to complete because of street layout, report this job via the app (see question 3.10). For more information please consider questions 3.8 and 3.9.

Please don’t use the appJobber app while driving so you can pay full attention to the road. The safety of our jobbers is one of our top priorities. Furthermore innocent people could be involved in an accident caused by you.

We do not accept photos taken inside of your car and will reject any of these results.

No!! If a job is too dangerous or even impossible you can report it via the menu (see question 3.10). Please never put yourself in danger or perform illegal acts because of appJobber.

Due to the big amount of jobs it is impossible for us to check every position on the map for dangers and impossibility. That is why it is possible for a pin to be placed on private property or on a highway. This is not intentional and we are thankful to get reports that support us in finding and deleting these jobs. Thank you for your help.

A dangerous or impossible job can be reported in the menu via “report job”. Thank you for your help in protecting other jobbers from danger.

By clicking on the photo in the task tab you can delete or edit the photo. You can also correct your location and your visual angle.

If a waypoint is impossible to reach or only reachable by putting yourself in danger, you can still complete the job without visiting it. Just click the pin on your map and confirm the inaccessibility. By taking a look at your GPS data we can deduct if you have tried to physically reach the waypoint. Afterwards we may still accept your result.

After accepting a job you can see all necessary steps in the job description in the tab “tasks”. After having completed a step it will be highlighted in green.

It is only after every step has been marked green that you can be sure that every task has been completed.

Most jobs offer the possibility to add comments in a separate task. Your comments will be considered when checking your result.

A second option would be to add a comment online via www.appjobber.com. Choose the result view and click on “add comment”.

In order to prevent GPS deviations, you will be prompted to correct your location manually. To do so, move the hair cross to your position on the map, and confirm by choosing "set location". Furthermore, it is important to correct the viewing direction from which the picture was taken, because this information is important for data evaluation.

You can save results on your phone and upload them at a later time (e.g. when you have a better internet connection).

Attention: Usually, a job is only reserved for 3 hours after you’ve accepted it. If another jobber uploads their correct result after this time has passed, they will get the reward.

After completion and upload of your result we will store it in our databank. We will then check your result in the following weeks.

Execution of jobs

Checking your results usually takes only a few days but never longer than 4 weeks.

The results of some jobs are not checked by us. Instead the customer itself checks all results. Because of this we sometimes do not have any influence on how fast a result is being checked. We thank you for your patience and understanding. You can message us about any delays via email and we will try to solve the problem.

If your result has been accepted, we will credit the reward to your appJobber account.

A result will be rejected if it does not meet the requirements as stated in the description.

Depending on how much your result differs from our expectations we may give you a chance to edit your results within a certain timeframe. You will be notified about this per email.

Attention: The chance to edit your results may only be available for one day so be sure to check your emails regularly.

Yes, this is possible within 2 weeks. Just click on the objection link in your rejection mail. Your result will then be checked again with consideration of the comment in your objection.

Either after logging into the app or directly on our website www.appjobber.de. Just just select the menu item “my jobs”.

Rémunération

The reward varies depending on complexity of the job but it is always at least 1€. You can see the reward for the respective job in the pin or the description. The reward is determined by our customers and will be transferred to you without any additional fees.

Attention: PayPal will deduct the usual fee if you choose a payout via PayPal.

You can always request a transfer of your money regardless of the collected amount. However, this requires your profile to be complete.

Click on the payout button in the “my account” menu item on https://appjobber.com/jobber/account to request a payout of the sum collected in your account.

On Android systems you can also request a payout by clicking on the piggybank.

We are trying to guarantee that payments are made by the beginning of the following week. It is, however, possible that payments are delayed for a couple of days.

Attention: Consider that the bank needs a few additional days to process our transfer. Please be patient as we have no influence here.

It is likely that there has been a problem during the money transfer process. This could be caused by different things e.g. wrong account data.

In these cases we receive

after 2-5 days if it’s a bank transfer

only after 30 days if it’s a PayPal payout

an error message

We will then message you via email and request a correction of your data. After your correction we will try to transfer your money once more.

Hint: To avoid delays it is recommended to check and correct your account data regularly.

Sometimes it is possible to make changes in a credit transfer retrospectively. Send us an email to support@appjobber.de including your corrected data and we will try our best to fix the problem.

Hint: We cannot guarantee that the money transfer can be corrected before we process the payouts so depending on your payout method you may still have to wait for a while. However, the sooner you tell us about the mistakes the higher the chance that we are able to fix it in time.

For legal reasons, we are not allowed to disclose any information about tax regulations. If you have any questions regarding taxes you have to direct these to a tax consultant.

Alerts

To get job alerts you have to subscribe to regions. If a new job becomes available in this region, subscribers of this region will be notified about it via email once a day. To unsubscribe from a region, go to the menu and keep your finger on the respective region, pressing firmly, until you see a garbage can in the upper right corner. You can then use this symbol to delete the respective region from your subscriptions.

Push job alerts are push notifications that will be displayed directly on your smartphone if you are close to a job. This makes searching for a job as easy as possible since you can no longer miss any jobs in your proximity. You can deactivate them in the menu under “options”.

By activating both push job alerts and email job alerts for one region it is possible that we suggest especially attractive jobs to you even if you are not in their proximity. This increases your chances to complete attractive jobs first.

Technical problems

Should a technical problem occur (e.g. map is displayed incorrectly, no jobs are shown etc.) please follow these steps:

1. Close the app and open it again.

Notice: This does not mean returning to your home screen. The app must be closed properly.

If the problem remains:

2. Log out and log in again.

If the problem remains:

3. Restart your smartphone.

If the problem remains:

4. Uninstall the app and install it again.

If the problem remains:

5. Remove your sim card and insert it again.

If the problem still remains please send us an email at support@appjobber.de including:

- the technical specifications of the smartphone (name, generation, operation system, provider)

- a description of the problem

- potentially fitting screenshots

- specification which appjobber version is being used (this information is available in the according app store or in the app itself in the menu item "about us").

Je n'ai pas eu de réponses à ma question!

Please contact us via support@appjobber.de. We will be happy to assisst you.

Hint: Please read the FAQs carefully before you contact our support. This reduces the amount of work and allows the support to work on more complicated issues or questions.

Questions sur l'app Android

Sur la carte, vous pouvez voir des missions de différentes couleurs. Les missions avec une récompense de 1 € sont affichés en vert. Les missions jusqu'à 4 € sont affichés en bleu et les missions jusqu'à 9 € sont montrées en orange. Tous les missions qui paient au moins 10 € sont en rouge. Ainsi, vous pouvez voir en un coup d'oeil où sont les bons missions.

Pour éviter les écarts de précision du GPS, tu seras invité à corriger ta position manuellement. Pour cela déplace ta position sur la carte et confirme la avec "Définir la position".
De plus, il est important de corriger la direction de vue vers laquelle la photo a été prise car ce sera pris en compte pour évaluer l'information.

Si tu ne peux pas vérifier un waypoint parce que tu risques de te mettre en danger ou simplement parce qu'il est inatteignable, tu peux tout de même effectuer le job. Ouvre simplement le menu Option et choisis "Waypoint inaccessible". Nous allons malgré tout vérifier si tu t'es arrêté près du waypoint.

Tu peux reporter un job comme dangereux ou irréalisable, avec de bonnes raisons, en allant dans le menu. Cliquez sur " Reporter le job" pour que l'information nous parvienne et que nous puissions désactiver le job. Nous apprécions votre assistance pour nos processus interne et pour améliorer ceux de nos clients.

Tu peux trouver les jobs de recherche via le symbole de la loupe sur la barre d'outils du haut. Un clique sur l'icône listera l'ensemble des jobs de recherche de ta région.

Tu peux modifier tes photos en cliquant sur le symbole photo. Là, tu as les options "supprimer" ou "modifier". En modifiant tu peux changer la position et l'angle dans lequel la photo a été prise.

Non, tu peux aussi sauvegarder ton travail effectué et l'envoyer plus tard. Le job te sera réservé pendant 3 heures. Après 3 heures, le job sera de nouveau ouvert aux autres Jobbers. Si un autre Jobber envoie son résultat avant le tien, ton résultat ne pourra malheureusement, plus être envoyé.

Avec les nouvelles alertes-job-sur-place tu seras informé des jobs dans tes environs. Aussitôt que tu te trouves dans les environs immédiats d'un nouveau job, tu reçois une notification Push en temps réel (voir ci-dessous), qui te signale ce nouveau job.

Pour te mettre toujours au courant des nouveaux jobs, ton smartphone vérifie régulièrement à quel endroit tu te trouves, pour t'informer sur les jobs qui se trouvent dans tes environs.

Une longue durée de la batterie nous est importante. C'est pourquoi nous avons élaboré les Jobsalerts-sur-place aussi économique que possible.

Si tu ne veux pas que ta batterie soit trop sollicitée par cela, tu peux désactiver la fonction. Pour cela va dans le menu et désactive le bouton "Alerte Jobs-sur-place".

Questions sur l'application IPhone

Pour éviter les écarts de précision du GPS, tu seras invité à corriger ta position manuellement. Pour cela déplace ta position sur la carte et confirme la sous "Définir la position".
De plus, il est important de corriger la direction de vue dans laquelle la photo a été prise car elle est prise en compte pour évaluer l'information.

Si tu ne peux pas vérifier un waypoint parce que tu risques de te mettre en danger ou simplement parce qu'il est inatteignable, tu peux tout de même effectuer le job. Choisis pour cela l'onglet "carte" et clique sur le waypoint inatteignable. Confirme ensuite le symbole d' information et marque le waypoint comme inatteignable.

Si tu veux signaler un job dangereux ou infaisable, tu peux le faire via le bouton "signaler un job". Après réception de l'information, nous bloquerons le job. Nous te remercions pour ton aide dans l'amélioration de nos processus internes et ceux de nos clients.

Tu peux trouver les jobs de recherche via le symbole de la loupe sur la barre d'outils du haut. Un clique sur l'icône listera l'ensemble des jobs de recherche de ta région. Un job de recherche peut, par exemple, consister à relever les nouveaux restaurants ou magasins dans un secteur.

Dans la fenêtre dans laquelle tu effectues ton travail, tu peux aussi annuler un job. Pour le faire, tu dois choisir l'option correspondante dans la barre du menu (en-haut à droite).

Tu peux modifier tes photos en cliquant sur le symbole photo. Là, tu as les options "supprimer" ou "modifier". En modifiant tu peux changer la position et l'angle dans lequel la photo a été prise.

Non, tu peux aussi sauvegarder ton travail effectué et l'envoyer plus tard. Cependant, tu n'es garanti de pouvoir faire ce job que dans les 3 heures après l'avoir commencé. Après 3 heures, le job sera de nouveau ouvert aux autres Jobbers. Si un autre Jobber envoie son résultat avant le tien, ton résultat ne pourra malheureusement, plus être envoyé.

Avec les nouvelles alertes-job-sur-place tu seras informé des jobs dans tes environs. Aussitôt que tu te trouves dans les environs immédiats d'un nouveau job, tu reçois une notification Push en temps réel (voir ci-dessous), qui te signale ce nouveau job.

Pour te mettre toujours au courant des nouveaux jobs, ton smartphone vérifie régulièrement à quel endroit tu te trouves, pour t'informer sur les jobs qui se trouvent dans tes environs.

Une longue durée de la batterie nous est importante. C'est pourquoi nous avons élaboré les Jobsalerts-sur-place aussi économique que possible.

Nous utilisons des fonctions spéciales d'Apple, qui nous permettent de limiter la consommation d'énergie à environ1% par jour.

Si tu ne veux pas que ta batterie soit trop sollicitée par cela, tu peux désactiver la fonction. Pour cela va dans le menu et désactive le bouton "Alerte Jobs-sur-place".